Terms of service

Last updated: September 21, 2026

1. About these terms

These Terms of Service ("Terms") apply to your use of charozy.com and to any purchase you make from CHAROZY Floral Boutique ("CHAROZY", "we", "us" or "our"), 1625 Jerome Ave, Brooklyn, NY 11235, United States. Our Refund policy, Shipping policy and Privacy policy form part of these Terms. By using the site or placing an order, you agree to them. If you do not agree, please do not use the site.

2. Our flowers

  • Handmade and natural. Every arrangement is designed by hand from natural flowers, so no two are identical. Colors, bloom sizes and how open the flowers are may differ from the photos, which show the style, palette and size you can expect.
  • Sizes. Where an arrangement is offered in several sizes, the size you choose determines the number and scale of the flowers used.
  • Substitutions. Flowers are seasonal. If an item is unavailable, we may replace it with one of equal or higher value while keeping the look of the design.
  • Pets, children and allergies. Some flowers and plants, including lilies, are toxic to pets (especially cats) and can be harmful if eaten. Some can cause allergic reactions. Please keep arrangements out of reach of pets and small children. Our flowers are decorative and not meant to be eaten.

3. Orders

When you place an order, you make an offer to buy the products in it. We may decline or cancel an order, for example when the delivery address is outside our delivery area, a product is unavailable, a price or description contains an obvious error, or we suspect fraud. If we cancel an order, we refund any payment in full.

You agree to give us accurate and complete information, including the recipient's details. By giving us a recipient's name, address and phone number, you confirm that you are entitled to share them with us for the purpose of delivering your order.

4. Prices and payment

Prices are shown in US dollars. Sales tax and delivery fees are calculated at checkout before you pay. Prices may change at any time, but the price shown when you place your order is the price you pay. Payments are processed through Shopify's secure checkout and its payment partners; we never see or store your full card details.

5. Delivery

Delivery areas, times and fees are described in our Shipping policy. Responsibility for an arrangement passes to the recipient when it is delivered or collected.

6. Cancellations, refunds and our freshness guarantee

Because flowers are perishable, cancellations, replacements, store credit and refunds are handled as set out in our Refund policy.

7. Card messages

Each order can include a complimentary card message of up to 250 characters. We reproduce your message as you write it, so please check names and spelling. You are responsible for its content, and we may decline to include a message that is offensive, threatening or unlawful.

8. Discounts and promotions

Discount codes and promotions are subject to their own conditions. Unless stated otherwise, only one code can be used per order, codes cannot be exchanged for cash or applied to past orders, and we may end a promotion at any time.

9. Event decor and custom work

Event decor, installations and custom designs are provided under a written proposal or agreement. Deposits, changes and cancellations for this work are covered in section 7 of our Refund policy, unless your agreement says otherwise.

10. Our content

The photographs, designs, text, logos and other content on this site belong to CHAROZY or to those who license it to us. You may view and share them for personal, non-commercial purposes, but you may not copy, reproduce or use them commercially without our written permission.

11. Acceptable use

You agree not to use the site for any unlawful or fraudulent purpose, to interfere with its security or operation, to collect data from it by automated means, or to submit false information.

12. Reviews, photos and feedback

If you send us reviews, photos or feedback, you confirm that you have the right to share them, and you allow us to use them free of charge to run and promote our business. We will not publish your personal contact details.

13. Third-party services and links

Checkout, payments and some site features are provided by third parties such as Shopify and its payment partners, and the site links to services such as Google Maps and Instagram. Their own terms and privacy policies apply to their services, and we are not responsible for them.

14. Disclaimer

We work hard to keep product information, availability and prices accurate, but the site is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties other than those set out in these Terms and our policies.

15. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim connected with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these Terms limits any liability that cannot be limited under applicable law.

16. Indemnity

You agree to compensate us for any claims, losses or costs arising from your breach of these Terms or your misuse of the site.

17. Governing law and disputes

These Terms are governed by the laws of the State of New York, and any dispute will be heard by the state or federal courts located in New York. If something has gone wrong, please contact us first. Most issues can be resolved quickly.

18. Changes to these Terms

We may update these Terms from time to time. The version published on this page when you place an order applies to that order.

19. Contact

CHAROZY Floral Boutique, 1625 Jerome Ave, Brooklyn, NY 11235, United States. Phone (929) 752-4444. Email charozyflowers@gmail.com.