Shipping policy

Last updated: September 21, 2026

We don't ship flowers in boxes across the country. Every CHAROZY order is prepared fresh and hand-delivered by courier from our boutique in Sheepshead Bay, Brooklyn.

1. Where we deliver

We deliver to 240 ZIP codes across Brooklyn, Manhattan, Queens, Staten Island and Hudson County, New Jersey. You can check any ZIP code in the "Where we deliver" section at the bottom of every page.

If your address is outside this area, please call us at (929) 752-4444 before ordering and we will tell you what is possible. If an order is placed for an address we cannot reach, we will contact you, and if we cannot agree on an alternative we will cancel the order and refund it in full.

2. Choosing your delivery date

You choose the delivery date in your cart, before checkout, and it is shown at checkout together with your card message.

  • Orders placed by 2:00 PM Eastern Time can be delivered the same day.
  • After 2:00 PM, the earliest delivery date is the next day.
  • Dates when we are closed can't be selected.

3. Delivery times

Deliveries run throughout the day. We cannot guarantee an exact time, but if timing matters (a surprise, hospital visiting hours, an event), call us and we will do our best to plan around it.

On peak days such as Valentine's Day and Mother's Day, deliveries run all day, order cut-off times may be earlier, and timed requests cannot be accepted. We recommend ordering at least a day ahead.

4. Delivery fees

The delivery fee is calculated at checkout from the delivery address, so you see it before you pay. Delivery within our area is currently a flat $24.99 per order, and it is free for orders of $499 or more.

5. Recipient details and delivery attempts

In the cart we ask for the sender's and the recipient's names and phone numbers. Our courier may call the recipient to arrange the handover.

If the recipient is not available, the courier may leave the arrangement with a doorman, concierge or neighbor, or in a safe, sheltered place at the address when it is appropriate to do so. If none of these is possible, the arrangement comes back to our boutique and we will contact you to arrange re-delivery or collection. A re-delivery fee may apply.

If you ask us to leave an arrangement at the door or in another unattended place, it becomes your responsibility once it has been left there.

6. Address changes and incorrect details

Please double-check the street address, apartment number and phone number before you order. If you notice a mistake, call us right away: if the arrangement has not left our boutique, we will correct it at no cost. Once it is out for delivery, a re-delivery fee may apply. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

7. Hospitals, funeral homes, offices and hotels

  • Hospitals: some units, such as intensive care, do not accept flowers, so please check with the hospital first. Include the patient's full name and room number. If the hospital refuses the delivery, we will contact you.
  • Funeral services: include the name of the deceased, the funeral home, and the date and time of the service, and order as early as you can.
  • Offices, hotels and residential buildings: we deliver to the front desk, reception or concierge where the building requires it. Include the company name, floor and suite number. Office deliveries are made during normal business hours.

8. Pickup from our boutique

Prefer to collect your flowers? Call us at (929) 752-4444 and we will have your arrangement ready at 1625 Jerome Ave, Brooklyn, NY 11235. We are open daily, 10 AM to 10 PM.

9. Delays outside our control

Severe weather, road closures, public events and similar circumstances can delay deliveries. If this happens we will keep you informed and deliver as soon as it is safely possible.

10. Questions

Call (929) 752-4444 or email charozyflowers@gmail.com. For refunds, replacements and our freshness guarantee, see our Refund policy.